Sync not available

[kleung]

I’m unable to sync my account on my phone with my laptop. I paid the annual plan.

[gagik]

Hello @kleung Thank you for reaching out! Could you verify that...

• You are signed in on both devices with the same account (and used QR code login for one of them).
• Space you are trying to sync is a Synced Space. You can either create a new Synced Space or go to Settings > Sync > Activate Sync

[kleung]

Hello,

I have been trying to sign in on both devices through the QR code, however, an error pops up on my phone where I am logged in so I am unable to complete the 2-digit code verification on my laptop to successfully log in.

[kleung]

[gagik]

@kleung That seems to be buggy behavior, will look into improving this.

Can you try the following instead:

1. On your device where you haven't logged in, click "Create Account". Afterwards, instead of creating an account, login with same account you have on your main device.
2. After logging in, you will see this, click Enter Recovery Key
   
3. Now, on your main device, go to Settings > Sync Settings > Recovery Key and to find the recovery key. Type it in manually in the other device.

This should let you pair your devices. If not all content appears after a few minutes, click "Force Sync" in the second devices' settings.

Sorry for the inconvenience, this system is very new and complex because of the encryption involved. There are some updates coming to address this.

[gagik]

@kleung I believe I may have found the issue.
Unfortunately this approach may also not work and it might need to wait for the upcoming update; should hopefully takes at most 24 hours for it to be released.

[gagik]

@kleung the new 2.7.3 update should fix these issues.