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Cannot log in

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  • gagikG Offline
    gagikG Offline
    gagik
    wrote last edited by
    #2

    @tinypuddin97710 are you trying to add a device for syncing? QR code login is the recommended way to do so.

    What error is shown to you when you try to login?

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    • gagikG gagik

      @tinypuddin97710 are you trying to add a device for syncing? QR code login is the recommended way to do so.

      What error is shown to you when you try to login?

      T Offline
      T Offline
      tinypuddin97
      wrote last edited by
      #3

      @gagik how do I get a QR code to use? Yes I'm using just the standard login.

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      • gagikG Offline
        gagikG Offline
        gagik
        wrote last edited by
        #4

        IMG_6213.jpg
        @tinypuddin97 on a device which is already logged in, click "Add Device" in the Settings page.

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        • gagikG gagik

          IMG_6213.jpg
          @tinypuddin97 on a device which is already logged in, click "Add Device" in the Settings page.

          T Offline
          T Offline
          tinypuddin97
          wrote last edited by
          #5

          @gagik it won't let me sign in. I keep getting an error.

          1 Reply Last reply
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          • T Offline
            T Offline
            tinypuddin97
            wrote last edited by
            #6

            Screenshot_20260823-141041_Edge.png

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            • gagikG Offline
              gagikG Offline
              gagik
              wrote last edited by
              #7

              @tinypuddin97 Does nothing happen after you click Continue?

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              • gagikG Offline
                gagikG Offline
                gagik
                wrote last edited by gagik
                #8

                @tinypuddin97 can you try logging in with Google? You seem to be trying 2 different accounts so you need to make sure the accounts match.

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                • gagikG gagik

                  @tinypuddin97 can you try logging in with Google? You seem to be trying 2 different accounts so you need to make sure the accounts match.

                  T Offline
                  T Offline
                  tinypuddin97
                  wrote last edited by
                  #9

                  @gagik nothing after clicking continue. I don't know hot to change the browser the app is trying to connect too.

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                  • gagikG Offline
                    gagikG Offline
                    gagik
                    wrote last edited by
                    #10

                    @tinypuddin97 Can you also try clicking the three dots in the top right and opening it in your regular browser and trying to login there?

                    If that doesn't work, can you let me know your phone model and Android version? We might need to do some special changes for that.

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                    • T Offline
                      T Offline
                      tinypuddin97
                      wrote last edited by
                      #11

                      I will take a look, thanks!

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                      • T Offline
                        T Offline
                        tinypuddin97710
                        wrote last edited by
                        #12

                        I can get in on Google web, but not on the app

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                        • T Offline
                          T Offline
                          tinypuddin97710
                          wrote last edited by
                          #13

                          I got in!

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                          • gagikG Offline
                            gagikG Offline
                            gagik
                            wrote last edited by
                            #14

                            @tinypuddin97710 Great to hear! Did you do anything differently to make it work?

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