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Cannot log in

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  • gagikG
    gagikG
    gagik
    wrote on last edited by
    #2

    @tinypuddin97710 are you trying to add a device for syncing? QR code login is the recommended way to do so.

    What error is shown to you when you try to login?

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    • gagikG gagik

      @tinypuddin97710 are you trying to add a device for syncing? QR code login is the recommended way to do so.

      What error is shown to you when you try to login?

      T
      T
      tinypuddin97
      wrote on last edited by
      #3

      @gagik how do I get a QR code to use? Yes I'm using just the standard login.

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      • gagikG
        gagikG
        gagik
        wrote on last edited by
        #4

        IMG_6213.jpg
        @tinypuddin97 on a device which is already logged in, click "Add Device" in the Settings page.

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        • gagikG gagik

          IMG_6213.jpg
          @tinypuddin97 on a device which is already logged in, click "Add Device" in the Settings page.

          T
          T
          tinypuddin97
          wrote on last edited by
          #5

          @gagik it won't let me sign in. I keep getting an error.

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          • T
            T
            tinypuddin97
            wrote on last edited by
            #6

            Screenshot_20260823-141041_Edge.png

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            • gagikG
              gagikG
              gagik
              wrote on last edited by
              #7

              @tinypuddin97 Does nothing happen after you click Continue?

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              • gagikG
                gagikG
                gagik
                wrote on last edited by gagik
                #8

                @tinypuddin97 can you try logging in with Google? You seem to be trying 2 different accounts so you need to make sure the accounts match.

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                • gagikG gagik

                  @tinypuddin97 can you try logging in with Google? You seem to be trying 2 different accounts so you need to make sure the accounts match.

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                  T
                  tinypuddin97
                  wrote on last edited by
                  #9

                  @gagik nothing after clicking continue. I don't know hot to change the browser the app is trying to connect too.

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                  • gagikG
                    gagikG
                    gagik
                    wrote on last edited by
                    #10

                    @tinypuddin97 Can you also try clicking the three dots in the top right and opening it in your regular browser and trying to login there?

                    If that doesn't work, can you let me know your phone model and Android version? We might need to do some special changes for that.

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                    • T
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                      tinypuddin97
                      wrote on last edited by
                      #11

                      I will take a look, thanks!

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                      • T
                        T
                        tinypuddin97710
                        wrote on last edited by
                        #12

                        I can get in on Google web, but not on the app

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                        • T
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                          tinypuddin97710
                          wrote on last edited by
                          #13

                          I got in!

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                          • gagikG
                            gagikG
                            gagik
                            wrote on last edited by
                            #14

                            @tinypuddin97710 Great to hear! Did you do anything differently to make it work?

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                            • gagikG gagik moved this topic from Bug Reports

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