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Questions & Support

Got a question? Ran into some issues? Ask away!

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5 Topics 11 Posts
  • tetrify Sync 1.1 Beta - Feedback

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    No one has replied
  • Will I lose all of my data if I create an account?

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    gagikG
    @pennywrites Right now (confusingly) the accounts don't really tie to your data at all so it really isn't meant to affect much. All your data is stored on your device and doesn't go anywhere. I'm looking into introducing encrypted iCloud Backups which should make it easier to backup your data. That said, the latest update fixed the bug with the not being able to export a backup. Can you try exporting your data and recovering it on Mac (or somewhere else)? This should let you access a copy of your data on your Mac.
  • Is there an option for a one time fee for premium?

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    communityC
    Hey, we do not offer one-time options since the main planned perk of Pro is about synchronizing across devices which has reoccurring server costs. It's worth noting it's still free to create infinite messages across multiple spaces for free; We will never limit local messages. As we slowly roll-out sync, we hope to make the free experience even better. All that said, feel free to reach out to support @ tetrify.com from your student email and we can hopefully find a solution for you!
  • Difference between notes and journal. Also, sending myself photos?

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    gagikG
    There is no real difference between Notes and Journal other than their configuration. The chat categories are more like templates (eventually that's how that will work), they can all be converted into each other. You can even change the "Mode" from Chat Behavior to make them more like to-dos for example. [image: 1757354370611-screenshot-2025-09-08-at-7.59.28-pm.png] You should be able to Attach images using the Image icon to the left of the Chat Bar (this is togglable in Chat Bar Settings)
  • Can I not use SMS to text myself on tetrify?

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    gagikG
    tetrify is designed to be its own app, mainly to allow for stuff like checkboxes inside messages, multiple text yourself chats, greater customisation, etc. SMS input might be possible eventually but that’s far on the roadmap. SMS is also a lot less secure... so it's not exactly something worth encouraging for private notes.